Shipping Policy

Terms and Conditions Shipping: When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. All Orders Ship Time is approximately 16 to 24 weeks All prices include freight charges on all products purchased through this website if shipped within the continental United States"Freight Included" applies to Continental U.S. Curb-Side delivery addresses in the 48 states only, excluding Alaska, Hawaii and Puerto Rico.   Our "Freight Charges" include "Curb Side Delivery" only. “Curb Side Delivery” is delivery to the curb at the end of your driveway. Drivers will not carry your items to or into your house, garage, etc. Also, drivers will not assist with unpacking, set-up or clean up. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. The Nature of Our Product each item from Red Tree Inc. is hand-made from start to finish. Many traditional “Old World” methods are used in the construction of these unique accent pieces. The individual workmanship may cause slight differences in the dimensions, finish and color in the same products and product lines. As a result, the dimensions finish and color may differ slightly from the specifications on our website. Also, our solid wood product responds to its environment, and therefore, the furniture may have a subtle distressed look, including some splitting, cracking, chipping or glazing. We, and the vast majority of our customers, believe that the imperfect nature of the wood and finishing methods create an antique but spirited look that is part of the charm and appeal of the product. Please be aware that these blemishes and imperfections are non-structural in nature and are to be expected. These imperfections are not covered under our warranty. Some of our products are sold as “fashion furniture” and are for decorative purposes, only. For example, all steps are sold as plant stands. They are in no way intended for, or safely used as, ladders or stepladders. Several of our smaller accessory items are not toys; they are for decorative purposes only. The small decorative chairs we sell are not to be used for sitting by either children or adults. Many of our dining and accent chairs are not intended for frequent or daily use and are not recommended for adults over 150 pounds. Please ask us if you have any questions about the ability to use a product for a particular purpose. Warranty We warrant our furniture and other products against structural defects for one year after purchase, assuming normal use of the product. A structural defect is a flaw or weakness in the item at the time of purchase that impairs the use of the item for its purpose as designated by Red Tree. If you want to return a product due to a structural defect, you must provide a full description of the defect and a picture of the furniture showing the defect via email to redtreefurniture@aol.com. We will review your communication and if appropriate, confirm that the piece is covered by our warranty. After that confirmation, you can ship the furniture back to our warehouse and we will repair or replace the product. You may return a product for any reason within 10 days of purchase if the product is undamaged. We will credit your account less a 15% restocking fee. The return shipping is your responsibility and is not refundable. We will charge 6% sales tax for sales made to customers in Kentucky. Orders will be shipped only inside the contiguous 48 states. ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow for the exclusion of implied warranties, so the above disclaimer may not apply to you. WEBSITE DISCLAIMER THIS WEBSITE AND ALL CONTENT AVAILABLE ON THIS WEBSITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow for the exclusion of implied warranties, so the above disclaimer may not apply to you. You acknowledge, by your use of this website, that your use of this website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any computer or other equipment you use in connection with your use of this website, and that Red Tree, Inc. shall not be liable for any damages of any kind related to your use of this website, including any direct, indirect, special or consequential damages, whether or not we were advised of the possibility of such damages. Website Accuracy Disclaimer From time to time our website or our catalog may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Red Tree, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice to you (including after you have submitted your order). You agree that Redtree Inc. shall have no liability or responsibility for any errors or omissions in content on our website or in our catalog, including any direct, indirect, special or consequential damages, whether or not we were advised of the possibility of such damages.